Boundless customer service

Our software simplifies complex processes so that more time can be invested where it counts: in communicating with your customers.

DialogMaster offers integrated campaign management that allows campaigns to be created and managed quickly and easily.

DialogMaster analyzes incoming e-mails, classifies them by keywords and routes them to the right people. When connected to an artificial intelligence system, CT Technologies’ solution enables more precise analysis and data extraction for automated processing. A user-friendly e-mail editor gives agents the information and tools they need, including standard replies, text blocks, signatures and attachments. Make e-mail handling simpler and more efficient with automated, customizable workflows.

DialogMaster intelligently routes chat requests and equips agents with interview guides and predefined questions and answers for greater efficiency. All chat conversations are saved for review, evaluation and analysis, while supervisors can access them through dashboards. The chat module also supports callback requests. Integrating a chatbot can further improve the responsiveness of your contact center. A versatile chat solution tailored to your needs.

In a company there are many tasks to be managed, whether they are documents to be scanned, customer requests made online or support tickets. DialogMaster intelligently distributes all types of tasks according to the skills of the agents and the priority of the tasks. Thanks to this automation they are all processed on time and the service levels and KPIs are ensured. Measure the crucial nature of automated task distribution.

What you don’t see: a flexible SQL database capable of providing all necessary information and answering various reusable queries. What you do see: a statistics function capable of evaluating in detail and in real time the services provided and the respect of KPIs. The result: the performance of your teams is documented based on accurate parameters. What you’ll appreciate: All statistics can be exported, graphically represented and used in dashboards.

Scripts are the basis for all customer interactions. They define the interface with which agents work, significantly simplifying their daily professional life and providing them with information related to the communication in progress – even when it comes from other systems – a knowledge base or even interview guides to ensure better advice. The script editor designed as a graphical WYSIWYG (What You See Is What You Get) editor makes it easy to create scripts by drag and drop. With scripts many processes can be automated such as updating a CRM system or sending electronic confirmations. Combine automation with productivity.